Effective Date: November 1, 2022
Wind River Outdoor Company wants our valued customers to be confident in their purchases. As a result, WROC is proud to offer a 30-day return policy for purchases made with us. However, there are some limitations with this policy. Please review the below information when returning items. Thank you.
In-Store Returns:Any person not satisfied with their in-store purchase may exchange or return the item within 30 days of original purchase. The day of purchase and return date are each counted as a separate day in this time frame. Items being returned must be returned in “like new, saleable condition” meaning that all tags are attached to the item, all tags are legible, the item packaging is not damaged. Further, “like new, saleable condition” means the item must be clean and free of odors, stains, hair or other damage. All items returned require proof of initial purchase (register receipt from Wind River Outdoor Company) for a refund or exchange to occur – no exceptions. Certain items are not eligible for returns or exchanges and include the following categories:
LicensesFirearms (including NFA items)AmmunitionReloading components such as primers or powderArrows & bowsFlies & fly-tying feathersFood items & fuel canistersLoad bearing devices (carabiners, ropes or straps)Service, background or rental fees. Any freight or insurance costs are non-returnableDonations made at the time of purchase (round up events and causes)Closeout items denoted with a yellow tag or clearly stated as discontinued at the time of saleGift CardsSpecial orders and/or lay-away items
Any purchase completed with a Wind River Outdoor Company gift-card will only be returned to a new gift card, excepting those categories or exceptions stated above. All other returns will be returned to a credit/debit card, gift card or be issued store credit if the customer desires such.
Ecommerce (online) Returns:
Any person not satisfied with their purchase may return or exchange the item within 30 days of purchase. Returns of online purchases cannot be taken to any physical location as they must be returned to our online store only. Customer is responsible for the return freight on all items to be exchanged or refunded. Wind River Outdoor Company is not responsible for orders being damaged or lost during return shipping to the Wind River Outdoor Company location. Please make sure to insure and have tracking on all packages being returned.Items being returned must be returned in like new, saleable condition meaning that all tags are attached to the item, all tags are legible, the item packaging is not torn or damaged. Further, item must be clean and free of odors, stains, hair or other damage. All items returned require proof of initial purchase for a refund or exchange to occur – no exceptions. Certain items are not eligible for returns or exchanges and include the following categories:
LicensesFirearms (including NFA items)AmmunitionReloading components such as primers or powderArrows & bowsFlies & Fly tying feathersFood items & fuel canistersLoad bearing devices (carabiners, ropes or straps)Service or background fees or rental feesDonations made at the time of purchase (round up events and causes)Closeout items denoted with a yellow tag or clearly stated as closeout or discontinued at the time of sale.Gift CardsSpecial orders and/or lay-away items
To initiate a return, please complete this form (RETURN AUTHORIZATION FORM) and press the SUBMIT button on the form. Once completed, please ship the package to: Wind River Outdoor Company ATTN: RETURNS 8114 Hwy 789 Lander, WY 82520Please allow up to 5 days for processing once the item is received at our location. Again, all returns must have a completed RETURN AUTHORIZATION FORM completed prior to shipping the package to our location for quick and efficient returns. Also, make sure to purchase insurance on the package in the unfortunate event that it is lost or damage during transit.Wind River Outdoor Company reserves the right to amend this policy at any time. All updated policies will be posted on the Wind River Outdoor Company website and posted at the Company location. For a complete listing of store policies please visit the Wind River Outdoor Company website at www.windriveroutdoorcompany.com/pages/terms-conditions. Thank you.
All orders received by 2:00 pm Mountain Standard Time (MST) will be shipped the same business day. All orders received after 2:00 pm MST will be shipped the next business day. You agree Wind River Outdoor Company is not responsible for shipping delays due to Acts of God (including, but not limited to, severe acts of nature or weather events including floods, fires, or earthquakes), strikes or labor disputes, epidemics, pandemics, acts of governmental authorities (including but not limited to government directives, expropriation, condemnation, and changes in laws and regulations), interruptions, loss, or malfunctions of utilities, communications, or computer (software and hardware) services, or other causes reasonably beyond Wind River Outdoor Company's control.
Wind River Outdoor Company will ship orders that exceed fifty dollars ($75.00) free of charge via USPS or other carrier of our choosing. Expedited shipping is available from USPS, FedEx or UPS at an additional cost to the customer.
Wind River Outdoor Company is not responsible for any theft or damage of merchandise after delivery has been made to shipping address.
If an item(s) is damaged during shipping, you should immediately notify Wind River Outdoor Company at email@example.com or via telephone prior to returning the item(s). Customer has the option to insure any and all purchases made with Wind River Outdoor Company as Wind River Outdoor Company is not responsible for items after they have been shipped from our facility.
8114 Hwy 789 Lander, WY 82520
Call us at 1.307.332.7864 or use our Live Chat