Effective Date: November 1, 2022

Wind River Outdoor Company wants our valued customers to be confident in their purchases. As a result, WROC is proud to offer a 30-day return policy for purchases made with us. However, there are some limitations with this policy. Please review the below information when returning or exchanging items. Should the issue be a warranty issue, we will gladly work with you and the vendor to secure a replacement product. Thank you.

In-Store Returns:

Ecommerce purchases cannot be returned or exchanged in store. Any person not satisfied with their in-store purchase may exchange or return the item within 30 days of original purchase date at any Wind River Outdoor Company physical store. The day of purchase and return date are each counted as a separate day in this time frame. Items being returned must be returned in “like new, saleable condition” meaning that all tags are attached to the item, all tags are legible, the item packaging is not damaged. Further, “like new, saleable condition” means the item must be clean and free of odors, stains, hair or other damage. All items returned require proof of initial purchase (register receipt from Wind River Outdoor Company) for a refund or exchange to occur – no exceptions. Certain items are not eligible for returns or exchanges and include the following categories:

Licenses

Firearms (including NFA items)

Ammunition

Reloading components such as primers or powder

Arrows & bows

Flies

Fly-tying feathers

Food & beverage items

fuel canisters

Load bearing devices (carabiners, ropes or straps)

Services, background or rental fees.

Any freight or insurance costs are non-returnable

Donations made at the time of purchase (round up events and causes)

Closeout items denoted with a yellow tag or clearly stated as discontinued at the time of sale

Gift Cards

Special orders

Lay-away items

Any purchase completed with a Wind River Outdoor Company gift-card will only be returned to a new gift card, excepting those categories or exceptions stated above. All other returns will be returned to a credit/debit card, gift card or be issued store credit if the customer desires such.

Ecommerce (online) Returns:

Any person not satisfied with their online purchase may return or exchange the item within 30 days of the original purchase date. Returns of online purchases cannot be taken to any physical location for processing - all online purchases must be made as stated below. Customer is responsible for the return freight on all items to be exchanged or refunded. Wind River Outdoor Company is not responsible for orders being damaged or lost during return shipping to the Wind River Outdoor Company location. Please make sure to insure and have tracking on all packages being returned. Items being returned must be returned in like new, saleable condition meaning that all tags are attached to the item, all tags are legible, the item packaging is intact and not torn, damaged or missing. Further, item must be clean and free of odors, stains, hair or other damage. Any item attempted to be returned that is deemed ineligible for return will be held for the customer and the customer will be responsible for return freight. Should the customer not initiate payment of return freight for 30 days it will be deemed abondoned and we will dispose of the item(s). All items returned require proof of initial purchase for a refund or exchange to occur – initial order number. Certain items are not eligible for returns or exchanges and include the following categories:

Licenses & firearms (including NFA items)

Ammunition & reloading components such as primers or powder

Arrows or bows

Flies

Fly tying feathers

Food & beverage items

Fuel canisters

Load bearing devices (carabiners, ropes or straps)

Service, background or rental fees

Donations made at the time of purchase (round up events and causes)

Closeout items denoted with a yellow tag or clearly stated as closeout, clearance or discontinued at the time of sale.

Gift CardsSpecial orders

Lay-away items

Shipping costs incurred

To initiate a return, please email us at kyle@windriveroutdoorcompany.com to make us aware of a return coming. Once completed, please ship the package to:

Wind River Outdoor Company

ATTN: RETURNS

8114 Hwy 789

Lander, WY 82520

Note: please allow up to 5 days for processing once the item is received at our location. Make sure to purchase insurance on the package in the unfortunate event that it is lost or damage during transit. Wind River Outdoor Company reserves the right to amend this policy at any time. All updated policies will be posted on the Wind River Outdoor Company website and posted at the Company location. For a complete listing of store policies please visit the Wind River Outdoor Company website at www.windriveroutdoorcompany.com/pages/terms-conditions. Thank you.