Shipping and Returns 


Return Policy

Items purchased at the Wind River Outdoor Company Website may be returned or exchanged within thirty (30) days of the date of purchase. Return and exchange item(s) must be in their original condition and contain original packaging, tags, and receipt. Items that are damaged, altered in any way, or missing original packaging and/or tags cannot be returned or exchanged.


Sale, closeout, and/or discontinued items, andall licenses, service fees, and special orders are final and may not be returned or exchanged for any reason.


For refunds and/or exchanges, you will be credited the amount you paid for the returned and/or exchanged item(s),including taxes. You will not be refunded the original shipping charge.


To initiate a return or exchange, download this form and follow the directions.


If an item is defective or otherwise eligible for warranty, please email us at mail@windriveroutdoorcompany.com and we will work with you to get a manufacturer return authorization so the item(s) can be repaired and returned to you. Shipping costs related to repairs and/or items under warranty may be applicable.


Shipping Policy

All orders received by 2:00 pm Mountain Standard Time (MST) will be shipped the same business day.All orders received after 2:00 pm MST will be shipped the next business day. You agree Wind River Outdoor Company is not responsible for shipping delays due to Acts of God (including, but not limited to, severe acts of nature or weather events including floods, fires, or earthquakes), strikes or labor disputes, epidemics,pandemics, acts of governmental authorities (including but not limited to government directives, expropriation, condemnation, and changes in laws and regulations), interruptions, loss, or malfunctions of utilities,communications, or computer (software and hardware) services, or other causes reasonably beyond Wind River Outdoor Company's control.

 

Wind River Outdoor Company will ship orders that exceed fifty dollars ($50.00) free of charge via USPS. Expedited shipping is available from FedEx and UPS at an additional cost.

 

If an item(s) is damaged during shipping, you should immediately notify Wind River Outdoor Company at mail@windriveroutdoorcompany.com or via telephone prior to returning the item(s).