Shipping and Returns
Return & Exchange Policy
Effective Date: November 1, 2022
Wind River Outdoor Company offers a 30-day return policy for most purchases. We want our valued customers to be confident in their purchases. However, there are some limitations with this policy. Please review the details below for specific conditions and exceptions. Should there be a warranty issue, we will gladly work with you and the vendor to secure a replacement product.
In-Store Returns
- Refund or exchange within 30 days of purchase
- Original sales receipt required to determine purchase price
- Item must be in like-new condition with all original tags and packaging
- Items should be unused, in working condition, free of odors, hair, dirt, and stains
- All original packing materials must be included
Important: Ecommerce purchases cannot be returned or exchanged in store.
Online Returns
- 30-day return window from original purchase date
- Customer is responsible for return shipping costs
- Items must be in new, saleable condition with all tags attached
- Original order number required for refund/exchange
- Returns cannot be processed at physical store locations
- WROC is not responsible for items lost or damaged during return shipping
Email kyle@windriveroutdoorcompany.com to initiate a return.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Clearance items (including items with red price tags or marked as "Clearance" or "Closeout")
- Bear spray and fuel canisters or products
- Licenses, permits, and guide fees
- Special orders and customized products
- Ammunition, firearms (including NFA items), and archery equipment (bows, arrows)
- Food and beverage items
- Load-bearing items (ropes, carabiners, straps)
- Gift cards and donations made at time of sale
- Service, background, and rental fees
- Flies and fly tying feathers
- Freight charges and related fees
- Layaway orders and related payments
- Closeout items with yellow tags or clearly marked as discontinued
- Shipping costs incurred
Return Process for Online Purchases
- Contact us first! We can send you a label for a significantly discounted price, and will then be able to easily track it and insure your return!
- Email kyle@windriveroutdoorcompany.com to initiate the return process
- Ship the item(s) to:
Wind River Outdoor Company
ATTN: RETURNS
8114 Hwy 789
Lander, WY 82520 - Include the original order number with your return
- Insure the package and obtain tracking information
- Allow up to 5 days for processing once the item is received
Note: Any item deemed ineligible for return will be held for 30 days. If return shipping is not paid within this time, the item will be considered abandoned and disposed of.
Shipping Policy
- Orders over $49 ship free via USPS or our choice of carrier
- Same-day shipping for orders received by 2:00 pm MST
- Orders received after 2:00 pm MST ship the next business day
- Expedited shipping available at additional cost (USPS, FedEx, UPS)
- WROC is not responsible for shipments after delivery to the provided address
- WROC is not liable for shipping delays due to Acts of God, labor disputes, pandemics, governmental actions, or other causes beyond our control
Warranty and Defective Items
If an item is defective or eligible for a warranty claim, we will work with you and the manufacturer to provide a timely replacement. Please contact us immediately if you receive a damaged item.
For items damaged during shipping, notify Wind River Outdoor Company at mail@windriveroutdoorcompany.com or via telephone before returning.
Policy Updates
Wind River Outdoor Company reserves the right to change, modify, or update this Return and Exchange Policy at any time. Any and all changes will be noted in store and on the Company website.
Questions? Contact Us
For additional questions about this Return & Exchange Policy, please email ron@windriveroutdoorcompany.com
For a complete listing of store policies, visit www.windriveroutdoorcompany.com/pages/terms-conditions